Yes. The NGM Refining Pak is absolutely free upon your request. There is no obligation once you receive your jewelry recycling pak.

Your NGM Refining Pak will arrive at the address you have provided in a standard business envelope. It includes three components:

• Your Item Description Form form that tells us where to send your check and provides you with other useful information
• A polymer bag [NGM Refining Bag] to safely hold your valuables
• An envelope in which you can mail the Item Description Form and NGM Refining Bag

All you need to do is fill out the Item Description Form, put your gold and jewelry items in the Refining Bag, put the Item Description Form and the Refining Bag in the envelope and put it in the mail. Postage and insurance* are prepaid by us.

Yes, each customer's NGM Refining Pak is insured while traveling through the US Mail and while in the custody of NGM. The insurance maximum per NGM Refining Pak recycling envelope is $100.00 as described in our Terms and Conditions.* If you believe your jewelry is worth more than $100.00, we recommend that you insure your shipment for more at your own expense using any carrier you choose.

After about 7 business days from the time you send in your NGM Refining Pak, we invite you to phone our Customer Assistance number at 1 (888) 646-0047.

The payment we issue for each NGM Refining Pak we receive is different, depending upon the contents. We need to weigh and evaluate your items. When you send in your FREE NGM Refining Pak our trained experts will determine:

• Whether or not your items contain gold or other precious metals and gems
• The purity of the gold or other precious metals and the quality of the gems
• The weight of the gold, precious metals, and/or gems

The amount of your check will depend on this evaluation. A few important things our experts would like you to remember about gold/precious metals/jewelry recycling:

• The prices we pay do not reflect retail prices. They reflect the price of the gold in the items.
• We pay by weight – the more the valuable content of your items weighs, the more we pay.
• Our payments go up if your items contain 5 ounces or more of gold.

In the many years we've been in business, the vast majority of our customers have been happy with their checks. Anyone who's not happy is invited to return our check pursuant to the terms of the NGM Satisfaction Guarantee, and we will return the material that was sent to us.*

If for any reason you are not happy with our payment for your recycled jewelry material, you are invited to receive your material back insured* at our expense. We simply ask that you return our check pursuant to the terms of the NGM Satisfaction Guarantee.*

Yes! We would be happy to phone you and describe your pending payment amount for your authorization. We simply ask that you write "Please Call With Quote" on the Item Description form that is included with your shipment.

Yes. In fact this will speed up the process, because you won't have to wait for our NGM Refining Pak . Simply place all your valuables in a sturdy package for shipping, and make sure you cover all the seams with mailing tape. Please include a piece of paper providing a detailed description of each item that you are mailing. Please send to National Gold Mint, PO BOX 410, Asbury Park, NJ 07712.

You can send us any items that look like they are Gold. Our staff will determine whether they are actually Gold and pay accordingly. If the items are not Gold, they will be computed as gold-filled material and yield fractional amounts, which you will also be paid for. Please do not include anything you know is costume or gold plated.